OUR SERVICES

Service provide at KHP and PALING Car are:
a) Application for new connection
b) Payment locket
c) Customers data amendment
d) Handling complaint both on technical as well as administration problem
e) General information (such as billing, water meter, meter reader)
Service provide at PALYJA 24 hours Call Center are:
a) Application for new connection
b) Request on customers data amendment
c) Handling complain:
    • Technical such as no water, small water, report on leak, water supply through water tank car for emergency purposes
    • Administration such as
     - Billing » high bill, undelivered bill, arrears
     - Meter » broken meter, lost meter, terra meter
     - Meter reader » faulty reader, meter readers’ not coming
     - Tariff classifications » wrong tariff classifications
d) General information (such as billing due date, total billing, payment methods, payment locations, information on new connections)